Client Feedback Questionnaire

11th October 2016
Client Feedback Questionnaire image

Client Feedback Questionnaire

As part of our attention to our client’s needs, at the conclusion of every matter we send our clients a Client Feedback Questionnaire.  From our clients’ comments we can gauge if we are providing the level of service that they want, and if needs be make changes.

These are some of the results from the responses to our Client Feedback Questionnaire for the period January 2008 to the end of June 2009:-

  1. 98% of our clients said that they were either fairly satisfied or very satisfied with the overall level of service provided.
  2. 97% of clients said that we gave them information or advice that was either fairly or very easy to understand.
  3. 96% of clients said that they were likely to or certain to recommend us to someone else.
  4. 94% of clients said that we kept them up to date fairly or very well.
  5. 91% of clients said that the outcome in their case was either the same or better than we had advised.

Thank you to everyone who responded to the Client Feedback Questionnaire, and for letting us know what you, our clients, think about our services.

Please see our Testimonials Page for more detailed comments from our clients.


Positive Feedback From Our Clients

We have just undertaken a review of all Client Feedback Questionnaire Forms completed by our clients over the last 18 months.  The results show that we are delivering a service that clients want.

For example 98% of our clients who responded to the survey said that they were either fairly or very satisfied with the overall level of service provided.  96% of our clients said that they were either likely to or certain to recommend us to someone else.

Our Managing Partner Mrs Anita Toal commented:-

“I am pleased with the survey, it actually proves what we claim namely that we are here to act in the best interests of the client and to provide a first class service to them.  We shall continue to strive for excellence and hope we can improve the stats even more over the next 18 months.”

For more details about the results see our Client Feedback Questionnaire results and our Testimonials Page.


Free Wills Month in October image

Free Wills Month in October

Maples are pleased to announce that they are taking part in Free Wills Month throughout October. If you are aged 55 or over you can make your Will for free and have the opportunity to help one or more of the sponsoring charities in the process. Appointments are limited in number and are allocated on a first come first served basis.

For further details please contact a member of our Wills and Probate Department:-

Jane Mawer- jane.mawer@maplessolicitors.com
Jamie Dobbs- jamie.dobbs@maplessolicitors.com
Faye Blair- faye.blair@maplessolcitors.com

Or telephone the office 01775 722261 and ask to speak with one of the team.

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Testimonials

Gemma Mayer LLB

"I would highly recommend Maples Solicitors, especially Gemma Mayer, for any conveyancing work. The level of support and professionalism was excellent at all times. I also felt if I needed to ask or clarify anything that it was not an issue. Buying and selling a house is stressful enough, but Gemma helped me through it step by step."

Anita Toal LLB BA

"I think you are brilliant. You can use my comments above. You are efficient, friendly and quite clearly very good at what you do. Mainly you don’t leave people hanging around too long for." "So easy to talk to her and she understood what I wanted. She put me at ease and I cant thank her enough"

James Turner BA

James Turner was extremely helpful with our buying process. Everything went smoothly. We are very happy with the level of professionalism demonstrated by the office. Highly recommended solicitors. Will definitely do business with them again.

Daven Naghen LLB

"Daven provided an excellent service, from attending the first interview with me to the final court appearance. He filled me full of confidence that he would defend me to which he did and come out with an excellent outcome in view of my position that I had put myself in."

Faye Blair LLB

Faye was excellent, sensitive and acted very well to the time constraints we faced. Great service and dealt with compassion at such sad times made the process less painful very professional.

Jamie Dobbs ACILEx

Over the last forty years I have cause to deal with many law firms both in a personal and professional capacity, including some ‘top’ London Companies. In all of those dealings I have never found anyone as proactive and so willing to offer help and advice as Jamie Dobbs. During the last two years Jamie guided my parents through the completion of Lasting Powers of Attorney. Helped myself with the use of the LPA and recently dealing with Probate and Estate Administration following their death.

Mike Pepper MA

Mike Pepper gave us excellent advice. He was always most helpful and accommodating giving lucid explanations every step of the way. Thank you Mike.

Donna Sandison FCILEx

Donna has been helpful and professional every step of the way during the process. Always on hand to answer any queries and totally professional and friendly at all times.