Client Feedback Questionnaire
As part of our attention to our client’s needs, at the conclusion of every matter we send our clients a Client Feedback Questionnaire. From our clients’ comments we can gauge if we are providing the level of service that they want, and if needs be make changes.
These are some of the results from the responses to our Client Feedback Questionnaire for the period January 2008 to the end of June 2009:-
- 98% of our clients said that they were either fairly satisfied or very satisfied with the overall level of service provided.
- 97% of clients said that we gave them information or advice that was either fairly or very easy to understand.
- 96% of clients said that they were likely to or certain to recommend us to someone else.
- 94% of clients said that we kept them up to date fairly or very well.
- 91% of clients said that the outcome in their case was either the same or better than we had advised.
Thank you to everyone who responded to the Client Feedback Questionnaire, and for letting us know what you, our clients, think about our services.
Please see our Testimonials Page for more detailed comments from our clients.
Positive Feedback From Our Clients
We have just undertaken a review of all Client Feedback Questionnaire Forms completed by our clients over the last 18 months. The results show that we are delivering a service that clients want.
For example 98% of our clients who responded to the survey said that they were either fairly or very satisfied with the overall level of service provided. 96% of our clients said that they were either likely to or certain to recommend us to someone else.
Our Managing Partner Mrs Anita Toal commented:-
“I am pleased with the survey, it actually proves what we claim namely that we are here to act in the best interests of the client and to provide a first class service to them. We shall continue to strive for excellence and hope we can improve the stats even more over the next 18 months.”
For more details about the results see our Client Feedback Questionnaire results and our Testimonials Page.