Spalding Office

There are limited free parking spaces (for up to 2 hours) available nearby on New Road (eg outside Longstaffs, The Ivy Wall Public House and the Punchbowl Public House) and on Westlode Street (outside the Bingo Hall and the Carpet Right/B&M Retail Park).

The following pay and display car parks are also situated within easy walking distance of our office:-

• Westlode Street – no maximum stay – £1 for up to two hours, £2 for up to four hours and £3 all day
• Sheep Market – maximum stay of one hour – 50p for 30 minutes or £1 for one hour. 
• Herring Lane and Vine Street – maximum stay of four hours – £1 for one hour, £1.50 for two hours, £2 for three hours or £2.50 for four hours.
• Victoria Street, Holland Road, Winfrey Avenue and The Vista – no maximum stay, £1 for one hour, £1.50 for two hours, £2 for three hours or £2.50 for four hours and £3 all day
  
  

Doncaster Office

There is free parking directly outside the office.

At Maples Solicitors LLP we can provide the following facilities and services to all our Clients:-

• Criminal Legal Aid
• Air Conditioned Downstairs Meeting Rooms
• Home Visits Where Necessary
• Fixed Fee Interviews
• Disabled Toilets
• Free Fire Proof Storage for Clients Deeds and Documents

We do hope we will be able to resolve any concerns to your satisfaction. Mrs Anita Toal is our Service Concerns Partner and below is an outline of the steps she will take from this point on:-

1. Enclosed is a letter acknowledging your complaint and asking you to confirm if necessary any further details.

2. As soon as you respond to the enclosed request for further information I will start to investigate your complaint. If I have not requested any further information in the enclosed letter then you can take it that I have already started to investigate your complaint.

3. The investigation of your complaint will involve the following steps:-

(i) I will ask the fee earner who acted for you to let me have a written explanation regarding your complaint within the next five working days, or, if the fee earner is on holiday within five days of their return to the office and in any event in the next three weeks;

(ii) I will examine the reply and the information on your file. I may have to ask the fee earner in question for more information. This will take up to three days from receiving the reply and the file;

(iii) I will then write to you with a detailed reply to your complaint. This will include my suggestions for resolving the matter. This will happen within five days of me completing the investigation;

(iv) At this stage if you are still not satisfied you can write to me again and you will be offered a meeting with me in an attempt to resolve the matter;

(v) If you are still not satisfied after the above meeting the Senior Partner will review my decision within 5 days of the meeting;

(vi) We will let you know the result of the review by the Senior Partner within five days of the end of the review. At that time I will write to you confirming our final position on your complaint and explaining the reasons;

(vii) If I have to change any of the above timescales I will let you know and explain why but in any event we are under a duty to complete our investigation into your complaint and any review of that complaint within 8 weeks of receipt of your complaint;

(viii) If you are still not satisfied with the manner in which we have dealt with your complaint you may refer the matter to the Legal Ombudsman at PO Box 6167, Slough, SL1 0EH; telephone 0300 555 0333; email: enquiries@legalombudsman.org.uk or you can visit their website at www.legalombudsman.org.uk. The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you.

The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.